Refund policy

Last updated: 27/02/2026

At Cettire Co., we place great importance on customer satisfaction. If you are not fully satisfied with your order, we are available to assist you under the conditions outlined below.

Returns

You may request a return within fifteen days from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging. Certain products cannot be returned due to hygiene or safety considerations, such as underwear, opened cosmetic products, or personalised items.

Return Procedure

To initiate a return, please contact us by email at infocettireco@proton.me, including your order number. Once your request is reviewed, we will provide detailed return instructions and the return address. Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Refunds

After the returned item is received and inspected, we will inform you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within fifteen business days. Please note that processing times may vary depending on your bank or payment provider.

Exchanges

Exchanges are available for a different size, colour, or model, subject to stock availability. If the requested replacement is unavailable, a refund will be issued instead.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately and provide clear photographic evidence. In these cases, we will cover all shipping costs and offer either a replacement or a full refund.

Exclusions

Items purchased during sale or clearance events are not eligible for returns or refunds unless they are faulty. Gift cards are non-refundable.